Returns Policy


 

Request Return

To make this as smooth as possible, please follow these short simple steps and we will get you sorted.

  1. Provide us with you order number: can be found in your order confirmation email.
  2. Provide us with your email address: ensure it is the same address that you entered when you placed your original order.
  3. Click here to start a return.

Discover Our Returns Policy Here

Exchanges

  • Exchanges available for Australian based customers only.
  • Due to the popularity of our range we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchanges.
  • Any exchanges requested that we do not have in stock will automatically be issued as a gift card or refund. 
  • We can only offer an exchange of size. If you wish to exchange for a different item, you can return for a gift card and use this to place a new order once issued.
  • We highly recommend using a tracking service when shipping a return as we will not be held responsible for lost items due to courier or postal service errors.

Gift Cards

  • Gift Cards may be given to use as a store credit and can be used to make a future purchase.
  • Discover Threads Gift Cards are valid for 3 years from date of issue.
  • Gift Cards cannot be refunded.

Refunds

  • Refunds are only offered on items that are proven to be faulty.
  • In the case of a faulty item, we do not require the item to be sent back if a clear photograph is provided. You will be 100% refunded in the unlikely and unfortunate circumstance.
  • Depending on your payment method, the funds may take 2-5 business days to clear back into your account.
  • All refunds will be processed back to the original payment method used to place the order.
Free shipping Australia wide

On all orders

Easy 30 day returns

30 day returns available

Quality Guarantee

Only the toughest materials used

100% Secure Checkout

PayPal / MasterCard / Visa

© Discover Threads 2020